The Hub logo | Logo yr Hyb

We know that worrying about affording where you live, having problems with your landlord, or trying to find somewhere new to live can be very difficult.

We can help you with some of the financial worries and refer you to other teams or trusted organisations to help you when we can’t.

Affording your home

See income and benefits for help available.

If you believe you are at risk of losing your home or are homeless

Rules around court action and eviction have changed due to Covid-19. If you receive any letters from your landlord  or mortgage lender about this, whether you rent your home or you have a mortgage, please contact Housing Options Centre on 02920 570 750 or the Council’s Homelessness section.

You can also contact some of our trusted partners such as Citizens Advice or telephone 0300 3302 119

Council Tenants

Our Welfare Liaison Team can be contacted on 02920 234 200 and can help you with Money Advice and make a plan with you to help you afford your rent and any arrears.

Housing Association Tenants

If you rent your home from a Housing Association, they have different teams and schemes to help you manage your tenancy. See our list of partners for their contact details.

Private Rented Sector Tenants

Private landlords and agents now have to register with Rent Smart Wales which makes sure that tenancies are fair, and properties are safe. You can check the website to see if addresses and landlords are registered, before you sign a tenancy.

There is also further information and advice about renting from a private landlord alternatively contact Housing Options Centre on 02920 570 750

Looking for a new home ?

If you want to move

During Covid-19 there may be restrictions on moving house. Please check the up to date advice at www.gov.uk before making any decisions.

Waiting List for Social Housing (Common Waiting List) and Transfers

If you wish to join the housing waiting list or transfer list call the Housing Enquiry line on 02920537111 and choose option 1.

An application will be sent in the post and when received you will be contacted to carry out a phone interview.

If you have a waiting list enquiry please call the Housing Enquiry line on 029 2053 7111 and choose option 1 or email housingenquiries@cardiff.gov.uk


We are looking at exchanges on a case by case basis at the moment. If you wish to exchange you can complete an Exchange Expression of Interest form which can be obtained from one of the hubs, or by calling the advice line on 029 2087 1071 and an officer will get back to you.

How much help can I get to pay my rent?

Universal Credit and Housing Benefit payments are means tested, and in most cases are based on  Local Housing Allowance for private renting tenants.

Social Sector size criteria (bedroom tax) applies for most people renting from their local council or a housing association.

It’s a good idea to check how much help you may get, before making any decisions about moving, so you know you can afford your new home.

Please see here for more details

Finding a landlord who will accept Universal Credit

The Housing Options Centre can provide details of private sector landlords who accept benefits payments. Please contact them on 02920 570 750 or Housingoptionscentre@cardiff.gov.uk

Money Advice Line 02920 871 071