Advice during COVID-19

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The current Covid-19 outbreak is causing financial worries for families throughout Cardiff. We can help you claim any grants, discounts or benefits you might be entitled to, show you ways to reduce your outgoings, and direct you to other trusted organisations for further help and support.

If you are self-isolating or shielding we can help you too.

If you are not self-isolating but are struggling to buy food, visit your local Hub for a foodbank voucher.

 

Parcels can then be collected from Foodbank distribution centres across the city. Find out where here https://cardiff.foodbank.org.uk/locations/

After you’ve visited the hub, our Money Advice team will get in touch with you to discuss your circumstances and the help and support we can offer.

 

Our partners and other organisations also provide Foodbank vouchers. See here https://cardiff.foodbank.org.uk/get-help/foodbank-vouchers/

For up to date opening hours visit the council website.

 

Free School Meals

If you are on a low income and your child is in primary or secondary school, you may qualify for free school meals.

During Covid-19 and children are not in school, different schemes are being run for those who would usually get free school meals. Make your application via the site above and you will be contacted with further details.

If you need any help with this call the FSM line on 02920 537 250

Self Isolating

If you are self-isolating and have no-one to help you get food or medicines, please see www.volunteercardiff.co.uk where you will find businesses and organisations offering deliveries and help with shopping. If you are unable to access the site, or are struggling to afford food, please call us on 029 2087 1071.

For help with medicines, call your GP and arrange for your prescriptions to be taken to your local pharmacy. Most pharmacies are offering a delivery service for people who cannot get out and have no one to help them.

Shielding

Recently, the Chief Medical Officer for Wales (CMO) announced that if you have been shielding you no longer needed to do so from 16th August 2020.  You will have received a letter from the CMO with more information on his announcement and what this means for you.

Please contact us on 029 2087 1071- (option 1) and we will support you to access the help you need.

We are aware that some people will remain concerned about the risk of Coronavirus despite the Chief Medical Officer for Wales changing his advice.  You can keep yourself safe by washing your hands regularly and maintaining a physical distance from others (2 metres or 3 steps) The following websites contain advice and useful information on a range of issues here and here

We have been pleased to have supported those shielding during this crisis, and will continue to offer advice and support at these difficult times.

If you usually work, and cannot because you are sick, self-isolating, or are furloughed (when your employer keeps you on the payroll when you are unable to work) please visit the Gov.uk website.

Covid-19 Self-Isolation Payments

Following the recent announcement from the First Minister about Self Isolation Payments we are currently working with Welsh Government to finalise the scheme details. We will update our website, social media and the partners we work with as soon as the scheme is open for applications.

If you are self-employed and are unable to trade because of Coronavirus, there are various schemes available to help you. Please visit the Gov.uk website.

Covid-19 Self-Isolation Payments

Following the recent announcement from the First Minister about Self Isolation Payments we are currently working with Welsh Government to finalise the scheme details. We will update our website, social media and the partners we work with as soon as the scheme is open for applications.

What Benefits am I entitled to because I am no longer working, or my income has reduced?

You may also be entitled to some of the Benefits and Income such as Universal Credit, and help with your rent or council tax.

If you are struggling with your mortgage, please contact your lender as many have special schemes to help. Alternatively contact one of our partners who may be able to help you.

I need help to look for another job

Our Into Work Team can help with advice on looking for work, training and other opportunities.

There are changes to rules around court action and evictions. If your landlord or mortgage lender is trying to evict you contact the Housing Options Centre on 02920 570 750 for information.

If you are struggling to pay your rent see benefits and income and for further help about your housing.

If you need advice about your employment, Citizen’s Advice can help or call them on 03444 772020

If you are falling into debt because of the current situation firstly you should keep in touch with anyone you owe money to. Our Debt Advice section provides details of ways to reduce your expenses details of how we can help you manage your debts.

Support for Families with Children

If you or anyone in your family need help on a range of areas such as family life, child behaviour or child care, Cardiff Family Advice and Support offer a range of information, advice and assistance for children, young people and their families.

They will help you find the right level of help for you and your family.  Contact them on 03000 133 133 or see www.cardifffamilies.co.uk

Staying safe when using volunteers, friends and neighbours to help you

See our volunteer website www.volunteercardiff.co.uk which has a range of organizations who are in your local area and may be able to help you to get the things you need. Simply click on Help near me and local businesses and organisations will be highlighted that can help you.

People in Cardiff have been quick to offer their help to friends and neighbours and have volunteers to help strangers. To keep you both safe, follow the following tips:

  • Don’t give your bank card or PIN to anybody. If someone is shopping for you, many shops will allow you to pay over the phone and have the goods ready for collection.
  • If you do have to use cash, have a list ready of the items you want someone to buy for you and ask for the receipt
  • Remember social distancing and do not invite people into your home
  • Wash your hands before and after you handle any goods/ money

If you want to volunteer to help

See our volunteer website which has a range of organisations looking for volunteers and also details of how you can volunteer safely.

Money Advice Line 02920 871 071